Once the order has been placed and the payment confirmed, we will send you a confirmation of your purchase by email, in which you will be able to find attached a receipt of the order. If you do not find it in your inbox, remember to check your spam folder. If you don’t find it, write to firstname.lastname@example.org so we can provide you with a copy.
If you want to change or cancel your order please contact us via email email@example.com and we will get back to you as soon as possible.
Orders placed before 15:00h will be processed by our logistics provider the same day. Orders placed after 15:00h will be processed the next day.
Although the shipment is assumed by us, those shipments to the Canary Islands, Ceuta, Melilla and countries outside the European Union may be subject to customs payments.
*To make the shipment to the Canary Islands it is necessary that you provide us with your DNI. To do this use the field ‘notes’ when placing your order. If you do not provide it we will contact you by email or telephone to request it. Remember, without ID we can not make the shipment. The sooner you give it to us, the sooner your shipment will arrive.
For the shipment of your watch to your home we will provide your email to the transport agency so that they send you an email with the tracking number to know when you will receive it.
If you have a discount code you must enter it during the purchase process, within the shopping cart section in the box where it appears apply coupon.
Our watches are water resistant to 3 ATM. This means that the watch is suitable for daily use, hand washing and splashing water; but we do not recommend wearing the watch while doing more water-exposed activities such as swimming, diving or showering.
It is also not advisable to wet the straps to prevent them from becoming damaged and wearing excessively.
The warranty period is 24 months from the date of purchase. This warranty covers manufacturing defects of the watch itself (movement, case, crystal) and of the strap. Parts other than those listed above are not covered by this warranty. For this warranty to cover replacements, please contact our customer service at firstname.lastname@example.org. In the email, you must specify your name, address, order number and a detailed description of the problem with photographs. Finally, in the subject line of the email, please indicate “Purchase Complaint”.
Please note that the following repairs or replacements are exempt from warranty and will be invoiced in the following cases, even during the warranty period.
– Failures or damage caused by fire or water, or a natural disaster such as an earthquake.
– Damage or failure caused by improper use or carelessness (knocks, crushing, dents, broken glass, etc.).
– Aesthetic changes that occur during normal wear and tear and aging (scratches on the case and/or glass, wear or deterioration of the belt).
– In case the date of purchase is not indicated in the warranty, or if this information has been rewritten.
– For purchases made in stores, it is obligatory to attach the purchase ticket.
– Damage or failure caused by unjustifiable repair or modification.
– Defects caused by corrosive acids or other products.
The case, dial, hands, crystal, strap or other parts thereof may be replaced by substitutes if the originals are not available.
This warranty assures you that you may receive a free replacement in accordance with the terms set forth herein and within the term indicated, and may not restrict any legal rights of the customer.
We recommend that you visit your trusted watch center and allow it to review the damage, and if you believe that it is a defect covered by the warranty, please contact our customer service at email@example.com for information on how to proceed.
At Pontier you can return your order within 14 days of receipt. Please note that you must return it in the same condition as you received it. Once we have received it, we will proceed to refund the amount of your purchase, with the exception of shipping costs, if any. For more information see our Returns Policy.
Yes, all belts can be interchanged using the EASY REPLACE system.
The interchangeable straps can only be used on Pontier watches, they cannot be adjusted on watches of other brands.
You can clean the cowhide straps (split leather) with a small brush, water and a little ammonia and taking care not to wet excessively the inner reinforcement so that it does not get damaged.
Brush it gently and let it dry without using dryers or other drying systems.
If you have any questions or need to make any query or suggestion do not hesitate to contact us in our contact section or via email to firstname.lastname@example.org and we will be happy to answer and resolve your doubts.